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SERVICES

Your Strategic Partner

DGCX Consulting | Coaching and Enablement

Coaching & Enablement

Leadership & Strategy
Performance Management
Presenting & Public Speaking
Performance Roleplaying & Drills
Employee Motivation & Engagement
Contract Negotiation
KnowBe4 Team Building Excerise
Team Leadership Coaching
DGCX Consulting | Project Management

Project Management

Strategic Planning
Budget & Forecasting
Data Analysis & Reporting
Time Management & Prioritization

Lean Process Development & Improvement
Team Building

 
DGCX Consulting | Customer Support Operations

Customer Support Operations

Data Analysis & Reporting
Performance Management
Training & Quality Assurance
Customer Support Technology

Organizational Structure & Design
Process Development & Improvement
Workforce Management
Customer Service Operations Team
DGCX Consulting | Customer Experience

Customer Experience

PICTURE

COMING SOON

CX Strategy
Process Mapping
Persona Development

Industry Benchmarking
Customer Journey Mapping
Service Excellence Training
CSAT, CES, and NPS programs
Voice of the Customer programs
Change Management
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